Privacy Policy

Effective Date: 13/09/2023

Introduction

Welcome to PharmaVitals Kenya’s E-commerce Store, operated by PharmaVitals Kenya, and located at www.pharmavitals.co.ke (“Website”). At PharmaVitals Kenya, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our Website or use our services.

Please take a moment to read this Privacy Policy carefully to understand how we handle your personal information. By accessing or using our Website and services, you consent to the practices described in this Privacy Policy.

Information We Collect

1. Personal Information

We may collect personal information that you provide directly to us when you use our Website or interact with us, such as when you:

  • Register for an account
  • Place an order
  • Subscribe to our newsletter
  • Contact us with inquiries or feedback
  • Participate in surveys or promotions
  • Provide reviews or ratings

The personal information we may collect includes, but is not limited to:

  • Name
  • Email address
  • Postal address
  • Phone number
  • Payment information
  • User-generated content (reviews, comments, etc.)

2. Usage Information

We automatically collect certain information when you visit our Website, such as:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Pages viewed
  • Time spent on our Website
  • Date and time of visit

This information is collected using cookies and similar tracking technologies. You can manage your cookie preferences through your browser settings.

How We Use Your Information

We may use the information we collect for various purposes, including:

  • Processing and fulfilling your orders
  • Sending order confirmations and updates
  • Providing customer support
  • Sending newsletters and promotional materials (with your consent)
  • Personalizing your experience on our Website
  • Analyzing and improving our services
  • Detecting and preventing fraud or misuse of our Website
  • Complying with legal obligations

Information Sharing

We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Service providers who help us operate and improve our Website
  • Payment processors to facilitate transactions
  • Legal authorities when required to comply with applicable laws

Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Your Choices

You can update, correct, or delete your personal information by logging into your account or contacting us at [email protected]. You can also unsubscribe from our marketing communications by following the instructions in the emails we send.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated Privacy Policy will be posted on our Website with a revised “Effective Date.”

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at [email protected].

Thank you for choosing PharmaVitals Kenya. Your privacy is important to us.