Effective Date: 13/09/2023

Please read these Terms & Conditions (“Terms”) carefully before using the PharmaVitals Kenya e-commerce store located at www.pharmavitals.co.ke (“Website”). These Terms govern your access to and use of the Website, its services, and the purchase of products from PharmaVitals Kenya. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Website.

1. User Accounts

1.1. Registration: To access certain features of the Website, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

1.2. Account Security: You are responsible for maintaining the confidentiality of your account credentials, and you are solely responsible for any activity that occurs under your account. You must notify us immediately of any unauthorized access or use of your account.

1.3. Account Termination: PharmaVitals Kenya reserves the right to suspend or terminate your account and access to the Website if we suspect any fraudulent, abusive, or unlawful activity, or if you violate these Terms.

2. Product Orders and Payment

2.1. Order Placement: By placing an order on the Website, you are making an offer to purchase the products selected. All orders are subject to acceptance by PharmaVitals Kenya.

2.2. Pricing and Availability: Product prices and availability are subject to change without notice. PharmaVitals Kenya reserves the right to cancel or refuse any order if the product is unavailable or priced incorrectly.

2.3. Payment: You agree to pay for the products you order through the payment methods available on the Website. Payment processing is facilitated by third-party payment processors.

3. Shipping and Delivery

3.1. Delivery Areas: PharmaVitals Kenya offers delivery to major cities and towns across Kenya. Please refer to our Shipping Policy for specific delivery locations and times.

3.2. Delivery Charges: Delivery charges, if applicable, will be displayed during the checkout process.

3.3. Risk of Loss: Risk of loss or damage to products passes to you upon delivery.

4. Returns and Refunds

Please refer to our Returns and Refunds Policy for information on returns, exchanges, and refunds.

5. Intellectual Property

The content on the Website, including text, images, logos, and trademarks, is protected by copyright and other intellectual property rights owned by PharmaVitals Kenya or third-party licensors. You may not use, reproduce, modify, or distribute any content without prior written consent.

6. Privacy

Your use of the Website is governed by our Privacy Policy. Please review the Privacy Policy to understand how we collect, use, and protect your personal information.

7. Disclaimer of Warranties

The Website and its content are provided “as is” without warranties of any kind, whether express or implied. PharmaVitals Kenya does not guarantee the accuracy, completeness, or reliability of the content on the Website.

8. Limitation of Liability

To the fullest extent permitted by applicable law, PharmaVitals Kenya shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues.

9. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Kenya. Any disputes arising out of or related to these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts in Kenya.

10. Changes to Terms

PharmaVitals Kenya reserves the right to modify or update these Terms at any time. Any changes will be posted on the Website with a revised “Effective Date.”

11. Contact Us

If you have any questions or concerns regarding these Terms, please contact us at [email protected].

Thank you for using PharmaVitals Kenya. Your satisfaction is important to us.